Terms of use

1. Who we are and what this is

These terms govern your use of plugatrade.co.uk. By creating an account or using the site you accept them. If you don’t, please don’t use the site.

Plug a’ Trade is operated by NK Productions Limited, a company registered in England and Wales (company number 17431725), of 60 Tottenham Court Road, Office 1921, Fitzrovia, London W1T 2EW. You can reach us at hello@plugatrade.co.uk.

Plug a’ Trade is a marketplace. Customers post jobs; tradespeople advertise, apply and get hired. We provide the place where that happens. We are not a builder, contractor or employment agency, and we do not carry out, supervise, guarantee or insure any work.

2. Your account

• You must be 18 or over and able to enter a contract.
• Give accurate details and keep them up to date.
• Your login is yours — keep it to yourself, and tell us if you think someone else has it.
• One account per person, unless we agree otherwise.
• You’re responsible for what happens under your account.

3. If you’re a trade

You are running your own business, and you are responsible for it. You must:

• hold the qualifications, registrations and licences your trade legally requires — Gas Safe, NICEIC, Part P and so on — and keep them current;
• hold appropriate insurance, including public liability where relevant;
• work to the applicable standards and Building Regulations, and notify or certify work where the law says you must;
• describe yourself honestly — your trades, experience, verification status and the work in your portfolio must be genuinely yours;
• handle your own tax and VAT. If you’re VAT registered, put your VAT number in your settings so it appears correctly on invoices;
• agree terms, price and payment directly with your customer, and honour what you agree.

Any “verified” badge means we have seen a document you sent us. It is not a warranty of competence, and it is not a substitute for a customer’s own checks.

4. If you’re a customer

• Describe the job honestly, including anything that affects safety or access.
• Do your own checks before hiring — ask for certificates, insurance and references. We give you information; the decision is yours.
• Pay what you agree, when you agree it.
• Leave reviews that are truthful and based on work actually done. You can only review a job you posted and marked completed.

5. The contract is between you two

When a customer hires a trade, the agreement for that work is directly between them. We are not a party to it. That means we are not responsible for the quality, timing, safety, legality or price of any work, for anything either of you says to the other, or for anyone failing to turn up, pay or finish.

Disputes about work are for the two of you to resolve. We’ll act on reports of behaviour that breaks these terms, and we may remove content or suspend accounts, but we don’t arbitrate contractual disputes and we can’t recover your money.

6. Subscriptions and payment

• Customers pay nothing. Posting jobs, messaging and hiring are free.
• Trades get an 8-month free trial from signing up. After it, continuing to be listed costs £11.99 a month.
• That price is the whole price. We are not VAT registered, so there is no VAT to add.
• Payments are handled by Stripe and renew monthly until cancelled. You can cancel any time from Billing; you keep access until the end of the period you’ve paid for.
• We don’t generally refund part-months. If something has gone genuinely wrong, email us — we’re reasonable.
• If we change the price we’ll give you clear notice first, and you can cancel before it takes effect.
• If a subscription lapses, your account stays but your listing and some trade features are limited until it’s restarted.

Estimates and invoices you create through the site are your documents to your customer. We provide the tool; the contents, the figures and any tax owed on them are yours.

7. What’s not allowed

Don’t:

• impersonate anyone, or claim qualifications, insurance or reviews you don’t have;
• post anything unlawful, abusive, harassing, discriminatory or obscene;
• post someone else’s photos, or personal details you have no right to share;
• write fake reviews, or ask anyone else to;
• use the site to send spam or to advertise something unrelated;
• scrape, copy or bulk-collect data from the site, or try to get at data that isn’t yours;
• interfere with how the site runs, or attempt to bypass its security.

8. Content you post

Your content stays yours. By posting it you give us permission to host and display it on the site so the site can work — showing your photos on your profile, your job post in the feed, and so on. That permission ends when you delete the content or your account, apart from copies we’re legally required to keep.

Only post content you have the right to post. We can remove anything that breaks these terms.

9. Suspension and removal

We may remove content, or suspend or close an account, where these terms are broken, where there’s a genuine safety concern, or where we’re required to by law. Where it’s reasonable we’ll tell you why, and you can appeal from within the app. You can close your account yourself at any time in Settings.

10. The site itself

We work to keep the site running but we don’t promise it will be uninterrupted or error-free, and we may change or withdraw features. The AI assistant, material calculators and regulations lookup are conveniences to help you think — they can be wrong, and they are not professional, legal or safety advice. Check anything that matters against the actual regulations or a qualified person.

11. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit. Your statutory rights as a consumer are unaffected.

Subject to that, we are not liable for loss arising from work arranged through the site, from anything another member does or fails to do, or for loss of profit, business or opportunity. Where we are liable, our total liability to you is limited to the greater of the fees you paid us in the twelve months before the claim, or £100.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the benefit of any mandatory protections of your local law.

13. Changes

We may update these terms. The date at the top shows when they last changed, and we’ll give notice in the app or by email before any significant change takes effect. Continuing to use the site afterwards means you accept the new version.

Related

See our privacy policy for how we handle your data.